For our OEM services, we have a replacement policy when you receive defective, damaged items to be replaced with the new items. To be eligible for the replacement, you must report to us 1) 2-3 images of items 2) reason for replacement 3) number of defective / damaged quantities in the same condition that you received it, unworn or unused, and in its original packaging. Also, please send the receipt or proof of purchase.

To start a return, you can contact us at services@origamidripbag.com. Please note that returns will need to be sent to the following address: Origami Dripbag Pvt Ltd - 2nd floor Plot 320 Udyog Vihar Phase 2, Gurgaon 122008 - Mr Sourav +91 88262 78537 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@origamidripbag.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items can be returned but not in the same conditions like perishable goods (such as coffee, flavor coffee, tea) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds

We may not apply for the refund after placing the order by your side. Refund policy may be applicable for the only empty inner bags which would be sellable to other customers. However, we would not accept if any items in the packages are being opened. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at services@origamidripbag.com 

Cancellations

The order cancellation shall be applicable for the inner bag items without being used and opened or any OEM orders which you have not finalized the outer film order which is before FTP approval. Once you have released the OEM outer film order the cancellations shall not be applicable.